Returns & Exchanges Policy
Eligibility for Returns
To qualify for a return, items must meet all of the following conditions:
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Unworn, unused, and in original condition
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All tags and original packaging must be intact
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No signs of wear, including makeup, hair, odors, residue, or damage (even from try-ons or alterations)
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Only full-priced items are eligible for refunds or exchanges
Return Process
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Initiate your return within 14 days of your order being shipped.
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Use the returns portal via the QR code in your package or the link provided in your order email.
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Enter your order number (include “#”) and the email address used to place your order.
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Include your original invoice and a completed return/exchange form in your return package.
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Customers are responsible for ensuring returned items reach us. Any courier-related issues must be handled directly with the courier.
Refunds or store credit will be processed within 14 business days (may take longer during peak periods).
Return Fees
| Region | Fee |
|---|---|
| UK | £6.00 |
| Europe | £25.00 |
| USA/Canada | £35.00 |
| UAE | £42.00 |
| Rest of World | £52.00 |
Exchanges
We offer exchanges for the same item in a different size, subject to availability.
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To initiate an exchange, email kickscultivate@gmail.com
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Additional shipping fees apply
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Only one exchange per order is allowed
Cancellations & Order Changes
To request a cancellation or modification:
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Email kickscultivate@gmail.com within 1 hour of placing your order
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Include your full name and order number
Please note: If your order has already been processed for shipment, changes or cancellations may not be possible.
We do not accept requests via social media.
Special Policies
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Pre-Order / Made-to-Order Items: Allow 3–6 weeks for production. These items are non-refundable and eligible only for store credit.
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Faulty Items: Must be reported immediately upon receipt. Return the item with all original packaging, tags, and accessories.
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Sale Items: All sale purchases are final — no refunds or exchanges. This includes items from sample sales, pop-ups, and Black Friday/Cyber Monday events.
Rejected Deliveries
If a package is refused or unclaimed (e.g., due to unpaid customs fees or missed delivery attempts), it will be returned to us. A return shipping fee will be deducted from your refund or store credit.
Return Refusals & Deductions
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Returns that do not meet our policy will be rejected and sent back.
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If returned items arrive in poor condition, we may apply cleaning, repair, or restocking fees.
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Excessive or suspicious return behavior may result in future returns being denied.
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Evidence of wardrobing (wearing and returning) may result in a permanent ban or legal action.
Need Help?
For any return-related questions or support, please contact us at kickscultivate@gmail.com — we’re here to assist.